Website and ordering terms
Updated September 29, 2026 · Applies to dunked.ca.
1. Operator
DUNK'D is operated by SAWM Source Inc. at Unit 7, 1775 Ernest Avenue, London, Ontario. Contact dunked26@gmail.com about these terms or an order.
2. Prices and payment
Menu prices are in Canadian dollars and exclude applicable HST. Checkout shows HST, any delivery fee, optional tip, discounts, and the full amount before you place your order. We do not add a 5% card or service fee. Payment is processed using the method shown at checkout.
3. Orders
Items and times depend on availability. We may contact you about an unavailable item or proposed substitution; you may decline a substitution. We will adjust or refund amounts for items we cannot provide.
4. Pickup and delivery
Pickup is at Unit 7, 1775 Ernest Avenue, London, Ontario unless your order confirmation states otherwise. Delivery is limited to eligible addresses. Checkout shows delivery eligibility, minimum order and delivery charge. Times are estimates and may change with kitchen demand, traffic or weather.
5. Cancellations and problems
Contact dunked26@gmail.com promptly if you need to change or cancel an order or if food is missing, incorrect or unsatisfactory. Once preparation or delivery begins, changes may not be possible. We review concerns and provide a correction or refund where appropriate or required by law. These terms do not remove consumer rights under applicable law.
6. Allergens
Please contact the restaurant before ordering for a food allergy or strict dietary need. Food is prepared in a shared kitchen; we cannot guarantee an item is free from cross-contact. A note on an order alone may not be enough to address a serious allergy.
7. Offers, gift cards and rewards
Coupons have their own conditions and only one promotional code may be applied per order unless an offer states otherwise. Purchased dollar-value DUNK'D gift cards do not expire. Gift cards are a payment method, not a promotional code; the current website checkout requires using a gift card, a coupon, or points separately on each order. See the linked policies below.
8. Group orders
A group host may share a link for others to suggest items. The host reviews the combined cart, selects pickup or eligible delivery, places the order and is responsible for its full payment. Contributors do not pay separately through the group link. Group links expire after 24 hours; anyone with the link may view the first names and items submitted, so share it only with your group. Item prices, availability, taxes and delivery eligibility are confirmed at checkout.
9. Account and privacy
Keep account credentials private and contact us if you suspect misuse. Promotional messages are separate from order updates; manage optional email and text choices in your account. You may unsubscribe from marketing without cancelling an order. See the Privacy Policy.
10. Updates and law
We may change these terms for future orders and publish an updated date. The version shown at checkout applies to that order. Ontario and applicable Canadian law govern these terms; no part removes rights that cannot legally be waived.